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Statement from the Joint Administrators of WDFC UK Limited in respect of complaints

The Joint Administrators of WDFC UK Limited confirm that they are working very closely with the Financial Conduct Authority (FCA) to support all customers where possible during the period of the administration.

As part of their statutory obligations, the Administrators will assess all complaints during the course of the administration so it is important that customers who believe that they have been treated unfairly and are owed some money, submit their complaint.  Customers can submit complaints in the first instance by email to customercare@wonga.com.  Normal service continues to be available through the contact centre on 0207 138 8330.  Customers whose complaints are upheld will then become unsecured creditors of WDFC UK Limited (in administration).

Given that the assets of WDFC UK Limited have yet to be sold and all claims reviewed, the Administrators cannot quantify the amounts which might be available to unsecured creditors or the timescale for such payments.  However, the Administrators do encourage customers who feel that they are owed some money to contact Wonga using the above email address to register their complaint so that the monies that are available to unsecured creditors can be fairly allocated to agreed claimants. 

11 September 2018 - 12:09