Important: There will be no change to the bank details to which you should make payment. If you receive any requests to make payment to an alternative account please inform our Customer Care team straight away on 0207 138 8330.
Never give personal or account details to anyone who contacts you unexpectedly. We will never ask for your bank details.
For further advice on protecting yourself online, please visit https://www.actionfraud.police.uk/phishing
If you require advice regarding debt and loan repayments please visit https://www.wonga.com/debt-advice
Do I still need to repay my loan?
Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment is due in line with the agreement to WDFC Limited (in administration).
What will happen if I don’t repay my loan on time?
The terms and conditions remain as agreed when the loan was taken out. For further information please go to What should I do if I can't pay my loan on time?
Can I take out a new loan or add additional funds to my existing loan?
The administrators are unable to provide further lending from the date of the administration appointment
I can’t afford to repay my loan. What should I do?
If you can’t repay your loan on time, please call Wonga straight away on 0207 138 8330. For further information please go to: https://www.wonga.com/help/making-repayments.
How do I repay my loan?
Your loan should be repaid as arranged when it was taken out. For more information on repayment arrangements, Continuous Payment Authority and alternative payment methods, please go to https://www.wonga.com/help/making-repayments There will be no change to the bank details to which you should make payment.
If you receive any requests to make payment to an alternative account please inform our Customer Care team straight away on 0207 138 8330. Never give personal or account details to anyone who contacts you unexpectedly. We will never ask for your bank details.
I am owed 5% cashback. When will I receive this?
For those customers eligible for cashback, this will be paid into the account you have provided to us within a maximum of 45 days of you repaying your 6 month Flexi Loan in full. Read the full terms and conditions at https://www.wonga.com/cashback-terms.
I need to talk to someone about my loan or I have a question which is not answered here
Please check the FAQs section of the website at: https://www.wonga.com/help and if your question is not covered, please contact Customer Care on 0207 138 8330. The call centre will remain open as normal, but please be aware that we will be handling a high number of calls and your wait may be longer than usual.
Please note that the call centre will not be able to answer any questions related to anything outside of standard service enquiries.
Will I still be able to access my account during the administration?
The administrators will continue to provide access to the website and customer account information to allow you to access your account.