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Complaints

If I believe I have been treated unfairly and are owed some money, i.e. I have a complaint, what should I do?

What happens to my complaint once submitted?

Do I need to use a Claims Management Agency/Company (CMA/CMC) to make my claim?

If I have a complaint that has been decided in my favour by Wonga, and I am entitled to a refund when will I be paid?

If I have a complaint that has been decided in my favour by the Financial Ombudsman Service and I am entitled to a refund when will I be paid?

If my complaint is valid, will I receive the full value of the refund that is due?

I have already received confirmation that my complaint has been upheld and the amount that I will receive. When will I receive this?

What if my complaint is already being considered by the Financial Ombudsman Service (FOS)?

Should I contact the FOS?

Will the FSCS pay my claim if Wonga does not?